Shipping policy

Last Updated: 5, April, 2026

Please allow 1–5 business days for order processing before shipment. Processing times may vary depending on product availability, order volume, and production requirements. Once an order has been processed and shipped, delivery times are estimated and not guaranteed. Standard shipping times typically range between 5–15 business days, depending on the destination and shipping method selected. Delays may occur due to factors outside our control, including but not limited to carrier delays, customs processing, weather conditions, or high demand periods. Eauxskin is not responsible for shipping delays caused by carriers or for lost, stolen, or delayed packages once marked as delivered. Customers assume responsibility for providing accurate and complete shipping information at checkout. We are not liable for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect or incomplete address, failure to claim the package, or refusal of delivery, the customer may be responsible for additional shipping charges to have the order re-shipped.All orders placed with Eauxskin are processed on a made-to-order basis. In the event that your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery with photographic evidence. Eligible claims will be reviewed in accordance with our Return & Refund Policy. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.We reserve the right to update or modify this Shipping Policy at any time without prior notice.For any questions regarding shipping, please contact us at info@eauxskin.